Heidi McCarthy has a broad range of business experience – having worked for a large corporation; small business; as a waitress at different times in her life and as an entrepreneur. She has the
unique ability of being able to see holes in systems, policies and procedures that on the surface look to be good and solid. And, she loves to teach – to share what she has learned . Heidi’s passion
for excellence in business caused her to found Toughest Customer, where today she helps companies grow and retain customers through improved customer service, extreme client care and an understanding
the 21st Century tools we use every day.